Shipping Policy

General Information

Domestic Shipping

• Shipping time may vary according to Provider time frames and zones and does not include order processing time.
• All orders are processed Monday to Saturday (excluding public holidays) from 9:00am - 5:00pm 
• Tracking advice will be sent to your email once your order has been dispatched.
• Orders can take up to two business days to process before being shipped.
• In some cases, we may need to contact you before your order can be shipped.
• To ensure there is no delay, please respond to any email/phone call from our Customer Care team

International Shipping

• ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
• This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
• Gold Moon Jewelry will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!